Privacy Policy

Last updated: [REVIEW] — Please confirm details marked [REVIEW] before publishing.

This Privacy Policy explains how Clockwork Roofing (“we”, “us”, “our”) collects, uses, and shares information when you visit clockworkroofing.com or submit information through our website forms (including optional SMS opt-in).

Information we collect

Contact information you provide (for example: name, phone number, email address, property address/details, notes you submit).
SMS opt-in information when you choose to opt in, including the phone number, the consent checkbox selection, and the disclosure text/version presented at the time.
Basic technical data such as IP address, user agent, and server access logs (used for security and troubleshooting).

How we use information

To respond to inquiries and service requests.
To schedule appointments/inspections and provide project updates.
To operate and secure our website (fraud prevention, abuse detection).
To send service-related text messages only if you opt in.

SMS program (service updates only)

If you opt in to receive texts, the purpose is limited to service requests, appointments, scheduling, and project updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, or HELP for help.

Important: Entering a phone number, submitting an inquiry, or scanning a QR code does not constitute consent. Consent requires an explicit, unchecked checkbox that you choose to check and submit.

How we share information

We may share information with service providers that help us operate the website and deliver requested services (for example: web hosting, email delivery for form notifications, and an SMS messaging provider for opted-in texts).

We do not sell your personal information. We do not share mobile information or SMS consent with third parties or affiliates for marketing/promotional purposes.

[REVIEW] Please confirm the current vendors/providers used for hosting, email delivery, and SMS delivery so this section can name them accurately.

Cookies / analytics

As of today, this site does not intentionally use analytics trackers (no Google Analytics / Meta pixel detected in the current site files). Your browser and our servers may still exchange standard technical data necessary to load pages.

[REVIEW] If you later add analytics or advertising pixels, this policy must be updated to reflect those tools.

Data retention

[REVIEW] We need to confirm retention periods for website form submissions and SMS consent records. We should retain SMS consent/opt-out records as long as needed to demonstrate compliance and prevent unwanted re-enrollment after opt-out.

Your choices

You can request service without opting in to text messages.
If you opted in, you can opt out by replying STOP.
You can contact us to request access, correction, or deletion of information where applicable.

Contact

For questions about this policy or your information, contact us at 317-515-3371 or louis@clockworkroofing.com.